We use different payment methods. You can see them at checkout.

You can return or exchange your product(s) up to 2 weeks after the product has been delivered to you.

The right of withdrawal applies from the day your products are delivered to your home and for two weeks thereafter. Refunds will be made after the product(s) have arrived at our warehouse. Our ambition is to have the money in your account within 3-5 working days. Due to hygienic reasons we cannot accept opened or used products. Returns should be sent to Nexly AB, Kemistvägen 2A, 183 79 Täby

As short as possible and the ambition is 1-3 working days. Sometimes the load is unusually heavy and it may take an extra day.

Shipping currently costs 59: - If you order for 500: - the delivery is free.

We process your order as quickly as possible and the normal delivery time is 1-3 days after your purchase has been completed. During peak season when unusually many people shop with us, it may take a little longer for your products to be packed).

The order confirmation should arrive a few minutes after the purchase has been completed. Please check first that the order confirmation has not ended up in your spam - then contact us and we will help you. You can reach us most quickly at [email protected]

The package is delivered to the specified address or to the nearest Postnord service point. Fill in the correct postal code as it determines where your package ends up. The delivery email contains a parcel number that enables tracking of the parcel on postnord.se. As soon as the parcel arrives at the service point, you will receive an SMS notification, which you will need together with valid identification for collection. You can also use your parcel number to redeem your order. It is necessary that the name on the order matches the name on your ID for your parcel to be collected.

If your parcel and/or its contents are damaged when you collect it, you must report it directly at the service point. Please take a picture of the damage on site and report it directly to our customer service.

For all parcels not collected within 14 days, the customer will be charged a fee of 150 SEK. The fee corresponds to the actual combined costs of return shipping, handling and handling. Payment terms are 30 days. In the event of late payment, a reminder fee will be charged (the amount is currently SEK 50 by law) as well as interest on arrears and any collection costs. If you change your mind when the package has already been sent from us, you must pick up the package at your service point and send it back to us with the customer return - alternatively, contact us and tell us that you are unable to pick up the package.

As soon as we have received and processed your return, we will send you a reply email with further information about the exchange/refund. When you hand in your return to your retailer, you will receive a receipt with a parcel number. Always remember to save it to be able to track the return through your package number on postnord.se. Returns should be sent to Nexly AB, Kemistvägen 2A, 183 79 Täby.

If your parcel and/or its contents are damaged when you collect it, you must report it directly at the service point. Please take a picture of the damage on site and report it directly to our customer service.