We use different payment methods. You'll see them at checkout.

You can return or exchange your product/products up to two weeks after the product has been delivered to you.

The right of withdrawal applies from the day you received your products delivered to your home and two weeks ahead. Refunds are made after the product(s) have arrived at our warehouse. Our ambition is for you to have the money in your account within 3-5 working days. Due to hygiene reasons, we cannot accept opened or used products. Returns must be sent to Nexly AB, Kemistvägen 2A, 183 79 Täby

As short as possible and the ambition is 1-3 working days. Sometimes the load is unusually large and then it can take a few extra days.

Shipping currently costs SEK 59. If you order for SEK 500, the delivery is free of charge.

We process your order as quickly as possible and the normal delivery time is 1-3 days after your purchase has been completed. During high season when unusually many people shop with us, it may take a little longer before your products are packed.)

The order confirmation should arrive a few minutes after the purchase has been completed. First check that the order confirmation has not ended up in your junk mail - contact us after that and we will help you. You can reach us fastest at office@nexly.se

The package is delivered to the specified address or to the nearest Postnord service point. Fill in the correct zip code as it controls where your package ends up. In the delivery email there is a package number that enables tracking of the package at postnord.se. As soon as the package arrives at the service point, you will receive an SMS notification, which you need together with valid identification when collecting. You can also use your package number to redeem your order. It is necessary that the name on the order matches the name on your ID in order for your package to be picked up.

If your package and/or contents are damaged when you pick it up, you must report it directly to the service point. Please take a picture of the damage on the spot and report it directly to our customer service.

For all packages not picked up within 14 days, the customer is charged a fee of SEK 150. The fee corresponds to the actual combined costs of return shipping, handling and handling. Payment terms are 30 days. In the event of late payment, a reminder fee is payable (the amount is currently SEK 50 according to law) as well as late payment interest and possible collection costs. If you changed your mind when the package has already been sent from us, you must collect the package at your service point and send it back to us with the customer return - alternatively, you contact us and say that you are unable to collect the package.

As soon as we have received and processed your return, we will send you a response email with additional information about exchange/refund. When you submit your return to your agent, you will receive a receipt with a parcel number. Always remember to save it to be able to track the return through your parcel number at postnord.se . Returns must be sent to Nexly AB, Kemistvägen 2A, 183 79 Täby.

If your package and/or contents are damaged when you pick it up, you must report it directly to the service point. Please take a picture of the damage on the spot and report it directly to our customer service.